I recently started actively developing my online business, and that's when I faced the need to improve customer service. While researching the possibilities, I came across the article https://thetundradrums.com/cloud-call-centers-ecommerce-revolution/. Honestly, I didn't expect that cloud call centers could have such a strong impact on the efficiency of e-commerce! Thanks to flexibility, fast scaling and integration with modern CRM, my team now copes with customer requests faster and better. I am especially pleased with the opportunity to work remotely without losing the quality of service. This is truly a revolution in the world of e-commerce - technologies that bring business closer to the client
11 Views
I'd start from the other side. Companies often think the problem lies with their suppliers, when in fact, it's the way you work with them. If a supplier isn't comfortable working with you, they'll take longer to respond, make mistakes, and generally reduce the quality of the collaboration. That's why I think it's important that solutions like precoro focus not only on internal processes but also on the point of contact with the partner. In one manufacturing case I heard, this very approach reduced the number of lost approvals to almost zero within a few weeks. And, interestingly, the suppliers themselves became more disciplined afterward. This is precisely the case when a tool influences the behavior of all parties.